Refund policy

CREDIT NOTES & EXCHANGES

By law we are not required to provide a refund or replacement if you change your mind. However, I really want you to be happy with your purchase. If you have any questions please contact me in advance at debbie@debbiemackinnon.com. There are no refunds for online courses. but please do reach out if you have any questions or concerns. 

All artworks have been shown as accurately as possible with regard to size and colour. The online image may look slightly different due to small variations between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies will not be a valid reason for return.

REFUNDS AND RETURNS

Please note, there are no refunds for online courses. I do want you to be fully happy with your new artwork so I offer a 14 day return policy on artworks only (within Australia). If the work is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery at your own expense. Once the piece has been safely returned I will refund your payment within 14 days. All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 7 days with a photograph, and we can discuss what to do. If you choose to keep the artwork I will compensate you for any damage, if the problem is not major. Or you can choose a refund or replacement. I am currently unable to offer a refund or return on any artwork sent outside Australia.

GET IN TOUCH

If you need to talk to us about an artwork you have purchased from Debbie Mackinnon, please email debbie@debbiemackinnon.com or call me on +61 410295271 during working hours AEST (Australian Eastern Standard time)

Thank you